Can you find the time for strategic IT thinking while knee deep in the day to day?
We often see IT support teams struggling with prioritisation of work that has varying strategic value to the business. A user needs an account set up NOW, but the patches need to be rolled out, the new application needs to be tested, and that strategy paper wont write itself!
And in the middle of all this, are your IT staff getting frustrated, making it harder to retain them?
Is there a mandate to reduce support cost? Will this be via headcount reduction? And if so, will user support be impacted?
If these challenges sounds familiar you may benefit from a consultation with our IT service desk specialists. On this 30 minute call we will help you identify ways to:
- Deliver a highly responsive and accountable end-user support service to agreed service levels
- Provide complete visibility from trend reporting right down to individual ticket detail.
- Ensure the day-to-day monitoring, patching, and security updates are completed quickly and transparently to users, using time saving tools
- Free up more time to focus on the strategic business projects
Register your interest and one of our experienced team members will respond.
IT support can be about keeping the company employees productive, but hopefully to also develop and implement ways of using IT to make the company more productive, competitive and successful.
USE INFORMATION TECHNOLOGY TO DRIVE YOUR BUSINESS FORWARD AND BE MORE THAN A COST CENTRE.