IT Outsourcing can drive your business forward. Be more than just a cost centre.
If you are looking to choose an IT Service Desk provider, this handy real-world checklist covers the things that are “must haves”.
Make sure that you ask the right questions when doing your due diligence and ensure you get answers to the things that just cannot be ignored, like:
- Are the service levels in line with our company expectations?
- What ITSM toolset is used?
- How transparently does the provider report on performance?
Often, when the focus has been on internally provided services, these questions can be overlooked.
Download the checklist so you are prepared.