Our Smart Service Desk™ utilises a knowledge-centred support approach that integrates technical expertise, best in class tools and mature ITIL processes to deliver a high level of user satisfaction and business benefit to our customers.

Our Smart Service Desk is just one of the reasons organisations trust us as their IT outsourcing provider. Many IT service organisations measure support “success” as simply compliance to contract service levels, and (hopefully) end-user satisfaction. At Service Innovation, we take it one step further.

In short, we believe our role as an IT outsourcing provider is also to truly add value to your business; and we do!

2996
incidents and requests resolved per month
94.1%
of phone calls answered in 30 seconds
93.8%
of incidents resolved without reassignment
98.4%
end user satisfaction