Service Innovation™
  • Unrivalled technical expertise

  • Mature ITIL processes

  • Satisfied clients and end-users

  • Best in class tools

Welcome to Service Innovation – Exceptional IT Support Services

Service Innovation is an Australian-owned IT Managed Services provider focused on delivering exceptional IT Support services. At Service Innovation, we believe all organisations should benefit from effective IT support services. Our Service Desk utilises a knowledge-centred approach that integrates technical expertise, best in class tools and mature ITIL processes to deliver a high level of user satisfaction and business benefit to our customers.

Increase Employee Productivity

Your employees want to work from anywhere, at any time, on any device, reliably and quickly.  Now they can.

Let us show you how our Parallels Remote Application Server (RAS) Solution, running in the Amazon (AWS) cloud can give you all this, without compromising security.

Learn about our Parallels RAS Solutions

Parallels RAS

IT outsourcing checklist

Outsourcing your IT support? Here's a list of questions that everyone should ask their IT outsourcing provider.

Download the Checklist

Outsourcing Checklist

Construction Industry?
Legacy Applications? 

Our Parallels RAS solutions delivered from the Australian AWS Data Centres can deliver all your Windows applications (yes, including your legacy Windows server applications and ERP systems like SAGE/Timberline), to any employee on any device — without needing to install the application on the device!

We can deploy these applications in isolated virtual containers making multiple instances possible without any of the problems typically associated with legacy client/server based ERP solutions.  This provides organisations with the flexibility they need to update legacy applications at their own pace.

Construction Industry Solutions

Outsourcing our end-user IT Service Desk to Service Innovation has played a key role in enabling the IT team to re-focus on delivering innovative new technologies and applications to support the Simonds Homes business.

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Peter Kelly, CIO, Simonds Homes


We outsourced our IT Service Desk to Service innovation over a year ago, and it was one of the best decisions we made. As well as the predictable monthly costs (with no additional charges), the team at Service Innovation are friendly and knowledgeable, and the end-user feedback has been very positive.

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Cameron McDonald, Financial Controller, Winslow Constructors