Service Innovation is an Australian-owned IT Managed Services provider focused on delivering exceptional IT Support services. At Service Innovation, we believe all organisations should benefit from effective IT support services. Our Service Desk utilises a knowledge-centred approach that integrates technical expertise, best in class tools and mature ITIL processes to deliver a high level of user satisfaction and business benefit to our customers.
Your employees want to work from anywhere, at any time, on any device, reliably and quickly. Now they can.
Let us show you how our Parallels Remote Application Server (RAS) Solution, running in the Amazon (AWS) cloud can give you all this, without compromising security.
Our Parallels RAS solutions delivered from the Australian AWS Data Centres can deliver all your Windows applications (yes, including your legacy Windows server applications and ERP systems like SAGE/Timberline), to any employee on any device — without needing to install the application on the device!
We can deploy these applications in isolated virtual containers making multiple instances possible without any of the problems typically associated with legacy client/server based ERP solutions. This provides organisations with the flexibility they need to update legacy applications at their own pace.
Service Innovation provides our IT Service Desk and end user support. However, rather than a typical outsourced provider, they act more like an extension of my team. One of the big advantages of this approach is that it enables us to really focus on the IT strategy and current projects, with the confidence that the day-to-day end user requests are being handled effectively. In addition, the complete visibility of incident and request workloads and comprehensive reporting that is available in the Service Innovation ServiceNow tool, ensures we know exactly where any challenges are, and we can then redirect resources where needed to keep the users productive.
Khanh Tran, IT Service Manager, Simonds Homes
We outsourced our IT Service Desk to Service Innovation five years ago, and it was one of the best decisions we made. As well as the predictable monthly costs (with no additional charges), the team at Service Innovation are friendly and knowledgeable, and the end-user feedback has been very positive. The end user support is delivered to contracted service levels, and i have complete visibility of that service level compliance, and end-user satisfaction. Also, the ServiceNow ticketing system is available to me at any time, enabling me to check on the status of and incidents and requests, or view any of the real-time reports.
Cameron McDonald, Financial Controller, Winslow Constructors